Who is APF Assetsure?
The reference APF Assetsure on your bank statement relates to the company that Assetsure use to collect your monthly insurance premiums.
Can I change my monthly insurance collections date?
We offer three choices for the collection of monthly premiums 1st, 11th and 21st of each month.
How do I log into my account/portal to sign my finance agreement?
You will receive a separate email from Assetsure Finance which will provide you with log in details and a link to your online finance agreement?
I have made some changes to my insurance policy, but those changes haven’t updated on my finance agreement how can I change them?
Once a finance agreement has been issued any changes to your policy will not be updated on your current agreement however at renewal these changes will appear on your new agreement once your policy has renewed.
Why is my full name not appearing on my direct debit agreement?
This is due to the limited number of characters available on the Assetsure Finance Agreement, therefore we have to shorten your name to fit within the character limit.
I have cancelled my insurance policy, but a payment has still been collected, and I have received a default notice, will it affect my credit file?
If you cancel your policy within 5 days of your next payment being collected it will be too late to prevent the payment from being collected however your credit file will not be affected.
I have cancelled my policy, but a payment has been collected can I receive a refund from Assetsure?
Under the Direct Debit Guarantee Scheme, any payments that have been collected after your have notified us to cancel your policy, we would ask that you notify your bank who will refund this payment back to you.
I have received an email from lendxp is this legitimate?
Yes, it relates to your finance direct debit agreement.
