Your Questions Answered
- Who are Assetsure ?
Assetsure is a UK-based insurance provider, authorised and regulated by the Financial Conduct Authority. We are also proud members of the British Insurance Brokers Association. We also have LLoyd's of London coverholder status.
- How much should I insure my jewellery for?
You should insure the item(s) for the full replacement value as new in the UK.
- Are there any Age restrictions?
Yes, the Assetsure Insurance policy is available only to individuals over the age of 21.
- When will I receive my policy?
Your policy will be delivered instantly via email. Cover will begin from the date you request.
- How long does it take to arrange insurance?
In most cases, we can provide cover the same day that you request it, simply use our calculator and you can buy the insurance online immediately. In cases where we cannot quote online, we endeavour to provide you with a quotation within 24 hours during the week.
- If I lose a stone will I be covered?
Sometimes a stone drops out of a ring and cannot be located, this will be covered by the policy
- How will you settle my claim?
The most we will pay in total for each incident of Loss is the Amount insured which you choose when you take your policy out. Please make sure this to sufficient replace your item at UK retail prices.
- How do I prove what my item is worth if I need to make a claim?
In the event of any claim being made for Loss of or Damage to any insured item, the onus of proving the existence, ownership and value of the item shall be upon you to prove. We accept the following items as proof of existence and Ownership;
For Items less than 5 years old
A personalised and dated purchase receipt or bill of sale detailing the insured item.
A debit or credit card or bank statement detailing the amount paid.
If a private sale, dated correspondence relating to the sale such as a letter or e-mail identifying the seller of the item.For Items more than 5 years old
Any of the above items.
Photographic or other dated documentary evidence such as a personalised valuation or service receipt.
A valuation with full description of the item from a United Kingdom based Jeweller or Valuer stating their contact details and business credentials.
